Terms & Conditions
Welcome to NOVO99. These Terms and Conditions govern your access to and use of our website novo99.com and the services provided by NOVO99. By accessing our website or booking our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Services
NOVO99 provides residential and commercial services including, but not limited to, AC repair and installation, HVAC and duct services, appliance repair (washing machine, geyser, microwave), metal and steel fabrication and related maintenance services.
All services are subject to availability, inspection and confirmation.
2. Service Booking & Confirmation
Service requests can be made through our website, phone, or other communication channels.
Booking confirmation is subject to technician availability and service area coverage.
Estimated service timelines are indicative and may vary due to unforeseen circumstances.
3. Pricing & Payments
Service charges may vary depending on inspection, scope of work, spare parts and labor involved.
Prices communicated before service are estimates unless stated otherwise.
Final billing will be shared after service completion or inspection.
Payments must be made through accepted payment methods as communicated by NOVO99.
NOVO99 reserves the right to revise pricing at any time without prior notice.
4. Cancellations & Rescheduling
Customers may cancel or reschedule a service by informing us in advance.
Same-day cancellations may attract a visit or inspection charge.
NOVO99 reserves the right to cancel or reschedule services due to technician unavailability, safety concerns or unavoidable circumstances.
5. Warranty & Liability
Any service warranty, if applicable, will be clearly communicated at the time of service.
Warranty does not cover damages caused by misuse, electrical issues, water damage, or unauthorized repairs.
NOVO99 is not responsible for pre-existing issues or hidden defects discovered during service.
To the maximum extent permitted by law, NOVO99 shall not be liable for indirect, incidental or consequential damages.
6. Customer Responsibilities
Customers agree to:
Provide accurate information regarding service requirements
Ensure safe and reasonable access to the service location
Take necessary precautions for valuable or fragile items
NOVO99 shall not be responsible for delays or service issues caused by incorrect information or restricted access.
7. Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of NOVO99 and is protected by applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
8. Third-Party Links
Our website may contain links to third-party websites for convenience. NOVO99 does not endorse or control such websites and is not responsible for their content or practices.
9. Limitation of Use
You agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Disrupt or interfere with website functionality
Violation of these Terms may result in restricted access to our services.
10. Termination
NOVO99 reserves the right to suspend or terminate access to our website or services without prior notice if these Terms are violated.
11. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.
12. Changes to Terms
NOVO99 may update these Terms at any time. Changes will be effective upon posting on this page with an updated “Last Updated” date. Continued use of the website or services constitutes acceptance of the revised Terms.
13. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
NOVO99
Website: novo99.com
Email: connect.novo99@gmail.com
Phone: +91 7457863027